Refund Policy

Effective Date: June, 2023

At 5 Star IT Solutions, we aim to deliver high-quality digital services. Please read this policy before making a purchase.

    1. Nature of Services:

Our services, including web development, mobile apps, digital marketing, IT support, and other custom solutions, are digital and service-based. They are non-tangible and customized for each client.

    1. Refund Eligibility:

a. Before Work Starts: Refund requests can be made within 24 hours of payment.

b. After Work Begins: No refunds are available once a project has started or service has been delivered.

    1. Partial Refunds:

In exceptional cases, a partial refund may be considered if:

a. The project is delayed due to our fault, or

b. We are unable to deliver the agreed scope.

All decisions regarding partial refunds are made at our discretion.

    1. Non-Refundable Services:

a. Completed projects

b. Domain registration and hosting

c. Third-party tools, plugins, or software

d. Maintenance or support services after the billing cycle has started

    1. Refund Processing:

a. Approved refunds will be processed within 5–10 business days.

b. Refunds will be credited using the original payment method.

    1. Contact:

For refund-related queries, please contact us via our website or email at starallservices02@gmail.com.

Business Name: 5 Star IT Solutions

Thank you for trusting 5 Star IT Solutions.